Got a question?
No problem.

At Sensor Health Sciences we consider ourselves to be a knowledgeable resource and are happy to answer any questions you may have. If you have a question that we have not provided an answer to please contact us!

Common Questions About Ordering From Our COVID Division

How do I place an order?

To place an order call our toll free number at 1 888 777-7080, or complete our online order form.

Is there volume pricing available?

Yes, please fill out a request.

What is the usual turn-around time for product?

There is inventory available at all times at a 24-48 hour delivery schedule, pending on volume and location.

What form of payment do you accept?

Cheque, EFT (electronic funds transfer), VISA, Master Card, & PAYPAL.

What is the method of shipping available and how far will you ship?

Purolator, Canada Post – CANADA Fedex, DHL – USA + INTERNATIONAL

What Does Sensor Health Sciences' COVID Division Do?

For the past 25 years, Sensor Health Sciences has built solid relationships with manufacturers, distributors, and other key partners across North America.

Learn More About Sensor Health Sciences'

How does my collection kit work?

How soon after exposure do I test myself?

You should be tested anywhere from day 5 onwards.

What are the parts in the specimen kit?

The media, swab, and instructions.

How much specimen volume should be in the Media tube?

There should be up to 5ml of specimen/media combined.

Is there an expiration date on the test kits?

The expiration date will be displayed on the Media tube.

Do I need to be a Medical Professional to collect the specimen?

No, any adult in the general public can collect the specimen.

Is the collector a nose or throat swab?

The test kit is a nasopharyngeal (nasal) test.

How long does it take to get results?

Depends on what lab is conducting the testing; however, it is usually anywhere from 24 to 48 hours.

How often do we need to repeat tests?

The incubation period of Covid 19 ranges from 1 to 14 days. Asymptomatic or Symptomatic it is generally expected you test at day 5 and again at the end of your quarantine.

Is there a video to further explain the collection process?

An online tutorial is accessible on the website.

What do I do with the specimen collection when it is complete?

The collection kit should be sent to the designated lab for completion.